okwow Privacy Protection

Your Privacy Is Our Responsibility

Every piece of your information on the okwow platform is kept with the highest level of security. Read our privacy policy and learn how we keep your personal information safe.

Last Updated: January 2026

Introduction and Purpose

okwow is a trusted online betting and casino platform in Bangladesh. We believe that protecting the privacy of our users is a matter of the highest priority. This Privacy Policy ("Policy") describes how okwow collects, stores, processes, and protects your personal information.

By accessing our website okwow.cam or registering an account, you fully accept the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested not to use our services.

This Policy applies to all okwow services — including cricket betting, slots games, live casino, and other entertainment services. We commit that your information will never be sold to third parties without your permission.

This Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. We regularly review and update this Policy.

What Information We Collect

okwow collects various types of information to provide its services. The following details what information we collect and why we collect it.

Personal Identity Information

  • Full name and date of birth
  • Email address
  • National ID number (where applicable)
  • Password (stored in encrypted form)
  • Photo or copy of identity document (for KYC verification)

Financial Transaction Information

  • bKash / Nagad / Rocket / Upay mobile number
  • Deposit and withdrawal history
  • Transaction amounts and dates
  • Payment method details
  • Bank account information (where applicable)

Technical Information

  • IP address and device information
  • Browser type and version
  • Operating system information
  • Cookies and session data
  • Login time and location information

Gaming Activity Information

  • Game play history and betting records
  • Preferred games and categories
  • Amounts won and lost
  • Bonus usage details
  • Account activity duration

Purpose of Using Information

okwow uses collected information only for specific and lawful purposes. We process your information for the following reasons:

  • Managing account registration, verification, and administration
  • Completing deposit and withdrawal processes smoothly
  • Managing the KYC (Know Your Customer) process and verifying age
  • Preventing fraud, money laundering, and unauthorized access
  • Providing customer support and assistance with issue resolution
  • Providing bonuses, promotions, and VIP benefits
  • Implementing and monitoring responsible gaming policies
  • Ensuring the security and stability of the platform
  • Fulfilling legal obligations and reporting to regulatory authorities
  • Conducting analysis and research to improve service quality

Important: okwow never sells your personal information to third parties for marketing purposes. We share information only when legally required or with your consent.

Cookies and Tracking Technology

okwow uses cookies and similar technologies to improve your experience on the website and to ensure security. Cookies are small text files stored on your device.

Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security, and store form data.

Functional Cookies

These cookies remember your preferences, such as language settings, display preferences, and account customization, providing a better experience on return visits.

Analytics Cookies

We analyze user behavior to improve service quality. This information is always collected in anonymous form.

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some important features of the website.

Data Storage and Security

okwow uses internationally standard technology and protocols to ensure the highest security for your information. The key components of our security measures are:

  • 256-bit SSL (Secure Socket Layer) encryption — all data transfers are protected
  • Two-factor authentication (2FA) available for all accounts
  • Regular security audits and penetration testing
  • Passwords always stored in hashed and encrypted form
  • Real-time fraud detection system
  • Data stored in secure data centers with regular backups
  • Limited data access policy for authorized staff only

Data Retention Period

We retain your information for as long as your account is active. Even after account closure, certain information may be kept for a specified period as required by legal and regulatory obligations.

Steps in the Event of a Data Breach

If a data breach occurs, we will notify affected users by email as quickly as possible and take the necessary protective measures.

Sharing Information with Third Parties

okwow never sells your personal information. However, we may share information with third parties in the following limited circumstances:

1. Payment Processors

To complete deposit and withdrawal processes, necessary transaction information is shared with bKash, Nagad, Rocket, and Upay. These partners have their own privacy policies.

2. Legal Obligations

Information may be provided to relevant authorities when required by court order, government directive, or legal investigation. In such cases, we limit ourselves strictly to what is legally required.

3. Technology Service Providers

We work with trusted technology partners for cloud storage, cybersecurity, and platform operations. All such partners are required to comply with our privacy standards.

4. Responsible Gaming Partners

Limited information may be shared with responsible gaming organizations to identify and support problematic gaming behavior, always in the interest of user protection.

Your Rights and Controls

As an okwow user, you have important rights over your own information. We fully respect these rights and are committed to enforcing them.

Right to Access Information

You may request a copy of your personal information stored with us at any time. We will respond within a reasonable timeframe.

Right to Correct Information

If any information stored about you is incorrect, you may request that it be corrected. Maintaining accurate information is our shared responsibility.

Right to Delete Information

After legal and regulatory requirements have been met, you may request that your personal information be deleted. This applies when an account is closed.

Right to Restrict Processing

In certain circumstances you may object to or limit the processing of your information. You can opt out of marketing communications at any time.

To exercise any of your rights or to send information-related requests, contact us directly via 24/7 live chat or by email at [email protected].

Protection of Minors

okwow is a platform operated exclusively for individuals aged 21 and above. We follow very strict policies to protect minors.

  • Age verification is mandatory at the time of account registration
  • Strict KYC verification applies in cases of suspicion
  • Information from anyone under 21 is never knowingly collected
  • If it becomes known that a minor has registered, the account is immediately closed
  • If any information belonging to a minor is found to be stored, it is immediately and securely deleted

To Parents: If you suspect your child has opened an account on okwow, please email [email protected] or contact us via 24/7 live chat immediately.

International Data Transfers

okwow is an internationally operated platform. Your data may be processed on servers located in various countries. In such cases, we provide the following assurances:

  • All data transfers are secured through SSL/TLS encryption
  • International data protection standards are followed
  • Strict agreements are in place with data processing partners
  • Information belonging to Bangladesh users is kept under special protection

Policy Changes and Updates

We may update this Privacy Policy from time to time. Changes may occur due to service updates, new legal requirements, or improved security measures.

  • Advance notice of important changes will be sent to the registered email address
  • The date of the latest update will always be displayed on the website
  • Continued use of the service after a new policy takes effect will be considered acceptance of the new policy
  • If you do not agree with the changes, you have the right to close your account

We can provide previous versions of this Policy upon request. If you have any questions about the Policy, please contact our support team.

Contact Us

Our support team is always ready to assist with any questions, concerns, or requests regarding the Privacy Policy.

Support Team

24/7 Live Chat
Get direct support in Bengali — any time, any day
Response Time
Instant on live chat; as soon as possible by email — Bangladesh Standard Time (BST, UTC+6)

To learn more, visit our FAQ page, Terms & Conditions, and Responsible Gaming page.